71% of employees at RCS England report increased productivity using Microsoft 365 Copilot | Microsoft Customer Stories
Nonprofit leaders face mounting administrative demands that divert focus from their mission. This customer story shows how the Royal College of Surgeons of England boosted productivity by 71% using Microsoft 365 Copilot, helping staff reclaim time for high-value work. Read how AI can streamline workflows and enhance impact across your organization. Then, connect with CIO Main Street to explore how Copilot can empower your team.
How has Microsoft 365 Copilot impacted productivity at RCS England?
71% of employees at RCS England have reported increased productivity using Microsoft 365 Copilot. They have experienced time savings of up to 5 hours per week, elevated employee satisfaction rates, and cost savings of £775 per user, per month.
What measures are in place for data protection with Microsoft 365 Copilot?
RCS England has chosen Microsoft 365 Copilot because it includes enterprise data protection, which alleviates concerns about data exposure and ensures compliance with regulations such as GDPR.
What roles have benefited most from Microsoft 365 Copilot?
RCS England identified roles that would benefit most from Microsoft 365 Copilot through a limited trial in different business areas. The pilot showed that roles responsible for taking minutes or managing diary and email overload, such as admin roles and directors, particularly benefited from its use.

71% of employees at RCS England report increased productivity using Microsoft 365 Copilot | Microsoft Customer Stories
published by CIO Main Street
CIO Main Street is a Computer, Network, and Information Technology Consulting company that brings Chief Information Officer services to Main Street America. At CIO Main Street, we speak Windows, we speak Mac, but best of all we speak Human!
We help organizations by asking a few questions. What do you want technology to do for you today? And what can you imagine it doing for you in the future? Notice that we do not say bits and bytes. Or hardware/software?
We offer qualified and professional service to our customers by helping them save time, reduce stress, and avoid frustration and we do this by LISTENING. It is said that “with two ears and one mouth use them proportionally you will do just fine” and that is what we do, we LISTEN to you and your people.
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