Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
Delivering essential services requires time and focus, yet administrative tasks often drain both. The Kent County Council story illustrates how Microsoft 365 Copilot streamlined their workflows, enabling them to allocate more resources to frontline service delivery. Read the story for a clear view of Copilot's real-world impact. Contact CIO Main Street for tailored advice on how Copilot can boost productivity in your organization.
What challenges did Kent County Council face before deploying Microsoft 365 Copilot?
The council faced resource and budget constraints, a growing population, complex resident demands, and administrative burdens that reduced efficiency.
How has Microsoft 365 Copilot impacted staff productivity at Kent County Council?
Staff have reported an efficiency gain of ten to thirty minutes each day, allowing them to focus on more meaningful work. This has led to improved job satisfaction and reduced stress levels.
What role do Surface devices play in Kent County Council's digital transformation?
The council deployed 6,500 Surface devices to enhance the user experience and support AI-driven applications. This deployment has resulted in a noticeable drop in help desk calls and has been well-received by staff, contributing to the council's sustainability goals.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
published by CIO Main Street
CIO Main Street is a Computer, Network, and Information Technology Consulting company that brings Chief Information Officer services to Main Street America. At CIO Main Street, we speak Windows, we speak Mac, but best of all we speak Human!
We help organizations by asking a few questions. What do you want technology to do for you today? And what can you imagine it doing for you in the future? Notice that we do not say bits and bytes. Or hardware/software?
We offer qualified and professional service to our customers by helping them save time, reduce stress, and avoid frustration and we do this by LISTENING. It is said that “with two ears and one mouth use them proportionally you will do just fine” and that is what we do, we LISTEN to you and your people.
We help Design, Install, and Maintain the IT Network solutions that to run your business or non-profit by Keeping I.T. Simple.
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