Sign in to unlock valuable content and features from our AI-driven platform. Receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Start your journey by entering your name and email address below:
Please confirm your email address!
We are going to send a confirmation email to your email address to let you receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Is this you? Please confirm your name and email address below to receive the requested information.
Please check this box to confirm that you are opting-in to receive communications from CIO Main Street and the data sharing outlined in our privacy policy.
Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
Please enter your information below to access this content:
Dynamics 365 Customer Service is a solution designed to provide service organizations with the tools necessary to deliver faster, seamless, and personalized customer experiences across various channels. It simplifies and automates support agent processes, enhancing productivity and improving customer satisfaction, which can lead to increased revenue and profit.
What are the key findings from the Total Economic Impact study?
The Total Economic Impact study revealed that organizations using Dynamics 365 Customer Service experienced significant improvements in agent productivity, with an average of 468 hours saved per agent annually. The study also highlighted a 15% decrease in misrouted cases, leading to better first-call resolution rates and overall enhanced customer support experiences.
How does Dynamics 365 Customer Service integrate with other Microsoft solutions?
Dynamics 365 Customer Service seamlessly integrates with other Microsoft solutions like Dynamics 365 Sales, Power BI, and Microsoft Teams. This integration enhances collaboration and support capabilities for agents, allowing for a more unified approach to customer service and improved access to customer information, ultimately contributing to better customer experiences.
Total Economic Impact of Dynamics 365 Customer Service
published by CIO Main Street
CIO Main Street is a Computer, Network, and Information Technology Consulting company that brings Chief Information Officer services to Main Street America. At CIO Main Street, we speak Windows, we speak Mac, but best of all we speak Human!
We help organizations by asking a few questions. What do you want technology to do for you today? And what can you imagine it doing for you in the future? Notice that we do not say bits and bytes. Or hardware/software?
We offer qualified and professional service to our customers by helping them save time, reduce stress, and avoid frustration and we do this by LISTENING. It is said that “with two ears and one mouth use them proportionally you will do just fine” and that is what we do, we LISTEN to you and your people.
We help Design, Install, and Maintain the IT Network solutions that to run your business or non-profit by Keeping I.T. Simple.