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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog published by CIO Main Street

CIO Main Street is a Computer, Network, and Information Technology Consulting company that brings Chief Information Officer services to Main Street America. At CIO Main Street, we speak Windows, we speak Mac, but best of all we speak Human!

We help organizations by asking a few questions. What do you want technology to do for you today? And what can you imagine it doing for you in the future? Notice that we do not say bits and bytes. Or hardware/software?

We offer qualified and professional service to our customers by helping them save time, reduce stress, and avoid frustration and we do this by LISTENING. It is said that “with two ears and one mouth use them proportionally you will do just fine” and that is what we do, we LISTEN to you and your people.

We help Design, Install, and Maintain the IT Network solutions that to run your business or non-profit by Keeping I.T. Simple.